Warranty, Return & Refund

Our Warranty & Return Policy – We’ve Got You Covered!

30-Day Product Guarantee

We’ve got your back! If your item arrives damaged, isn’t working, or doesn’t meet your expectations, don’t stress—you’re fully covered by our 30-day warranty and return policy. Just let us know within 30 days of delivery, and we’ll take care of the rest.

What to Do If Something’s Not Quite Right

  • Defective Products: Oh no! If your item has a manufacturing defect, don’t worry—just reach out, and we’ll send you a replacement or refund your purchase.
  • Missing Pieces: Something not in the box? Let us know, and we’ll quickly confirm and ship the missing items to you.
  • Shipping Damage: Oops! If your package was damaged in transit, snap a few clear photos and send them our way. Once approved, we’ll reship or refund your order in no time!

💡 Pro Tip: Clear photos of the product, shipping label, and original packaging help us resolve things faster! Be sure to contact us within 30 days of receiving your order.

How Refunds Work

Here’s how to get started:

  1. Contact Us: Send us an email at info@inknwhite.com, and we’ll guide you through the process.

 

  1. Approval Process: Once your return is approved, we’ll email you a return form and the right return address for your location.

 

  1. Tracked Shipping: For peace of mind, please use a tracked shipping service to send your item back to us.

 

  1. Processing Time: Once we receive your package, we’ll process your refund within 10 business days and credit it to your original payment method.

📌 Important: Please request a return before sending anything back. Unapproved returns won’t be accepted.

A Few Things to Keep in Mind

  • Return Shipping Costs:
    • Returning an item because you changed your mind? You’ll need to cover the shipping fees (based on your carrier).
    • If we made a mistake—like sending the wrong item or something defective—we’ll handle all the shipping costs.
  • Unaccepted Returns:
    We love making things right, but here’s when we can’t accept returns:
    • Size Oops: Make sure to double-check our size chart before ordering! Our team is happy to help if you’re unsure.
    • Color Variations: Slight differences in color can happen due to lighting or photography.
    • Change of Heart: If you bought more than you needed or just decided it’s not for you.
    • Delivery Address Errors: If the address provided was incorrect or incomplete.
    • Other Non-Merchant Reasons: Situations outside of our control.

30-Day Conditional Return

Not completely satisfied? No problem! If your product is still in brand-new condition, we’re happy to offer a partial refund. This covers the item’s price, minus shipping fees, and you’ll be responsible for the return shipping costs.

For items that are damaged or not working, our 30-Day Product Guarantee kicks in. If we can’t fix or replace the item, we’ll authorize a return.
📦 Note: Be sure to include all accessories with your return—they need to be in good condition.

Cancellation Guarantee

Need to cancel or tweak your order? No worries!

  • If your order hasn’t been processed yet, reach out ASAP, and we’ll cancel it for you—easy peasy!
  • If the shipping date has passed but your order hasn’t shipped, you can still cancel and get a refund. Payments are refunded within 5 business days.

🚚 Orders Already Processed: If your package is on its way, we can’t cancel it. But don’t sweat it! Our 30-Day Return to Us Warranty has you covered once it arrives.

We’re Here for You!

Got questions? Need help? Our friendly support team is here to make things easy and stress-free for you. Shoot us an email at info@inknwhite.com—we’re always happy to help!

 

Contact Ink&White

Email: info@inknwhite.com